For us, good and close collaboration with our clients is the key to success
As one of the leading providers of investment management solutions in the Nordic region, we are well aware that you don’t just choose a solution. You choose a long-term partner who ensures efficient and professional implementation, and who subsequently guarantees high uptime, safe operation and, not least, daily service and support at the highest level.
The right service within needs identification, implementation, support, hosting and training is the be-all and end-all when changing investment management solution, and typically accounts for the majority of the total budget. With the right level of service from experienced employees who understand your processes and business, and who know the solution inside out, you will quickly and confidently start operating with the new solution, which guarantees a high uptime and an efficient and stable solution.
We’re really happy with the support function. We only ever meet competent and service-minded employeesSophie Hansen, First Vice President of Tax Services and Customer Reporting, Private Banking Elite clients at Danske Bank
Our experienced consultants will help you through each phase when implementing the new solution, and as a natural part of the process, your employees will participate in an education and training process, so they feel at home working with the solution from day one.
Our client service centre can provide assistance with all aspects of the solution down to the smallest detail, and as we know that speed is of the essence for many of our clients, we respond quickly with qualified advice, enabling you to continue with your work.
We offer hosting that is economical, competitive and second to none in terms of security. Our hosting ensures that you only have to hold one supplier responsible for efficient and optimum operations with high uptime.
Once the solution is up and running, your dedicated client team will be ready with sparring and follow-up on any issues you may have with the solution. The client team is available at status meetings, business reviews and floor walkings, where the focus is on the continual optimisation and further development of the solution if your business needs change or if the market presents new requirements or legislation.
If you would like to hear more about our solutions, if you have any questions or if you need support, please write to us or give us a call.
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