Vitec Futursoft uses artificial intelligence as support for its software development and internal processes. This allows the company to increase efficiency, improve scalability and facilitate cost-effective development of its vertical software. AI is used in a controlled manner and is integrated into existing processes to ensure quality, stability and security.
Our strategy for product development and innovation is based on real needs, clear business value and long-term value creation. Through close customer dialogues, cutting-edge technical expertise and a structured yet agile approach, we turn visions and investments into concrete, everyday solutions. A particular focus area is how to use AI in a safe, reliable and practical way in order to simplify, streamline and strengthen our customers’ competitiveness.
The following case illustrate how these principles are applied in practice in different industries and business contexts. The examples demonstrate how our companies combine customer insights, technical innovation and responsible development to create measurable effects – from better user experiences and improved efficiency to new business models and stronger societal benefit.
Vitec Futursoft develops and markets a comprehensive software system for car repair shops, spare parts stores and companies in heavy vehicles. The software supports daily operations, including spare parts management, time reporting, pricing and purchasing.
Maintaining competitiveness and customer benefit requires continuously adapting the systems to evolving technical conditions, security requirements and regulatory needs. AI is used as a tool to support continuous software development without increasing organizational complexity.
The introduction of AI has contributed to considerably shorter lead times and cost-effective system development of the company’s products, which has reduced the need for recruitment.
We use a number of AI-based tools to write code, specifications, gap analyses, test cases and to produce information about new updates and bug fixes. With the help of AI agents, we can carry out development work that used to take us days and weeks in a few hours.Ilkka Karvonen, CEO of Vitec Futursoft
AI is used as a form of support for the development organization and does not replace responsibility, competence or decision-making. All development takes place within the framework of established processes for testing, quality assurance and information security. The risk level is assessed as comparable with traditional software development.
Customers get a higher level of service through faster handling of changes and updates, which can be launched at a quicker pace.
AI solutions are also used for internal areas of use, which replaces the purchase of standard programs, such as CRM systems. The internal solutions have been able to be developed at a significantly lower cost than the purchase of standard systems, while they are adapted to the company’s unique needs.
Use of AI contributes to strengthening Vitec Futursoft’s long-term competitiveness and profitability. Through a controlled and practical application, AI contributes to more efficient development processes, an improved cost structure and continued high quality of the Group’s business-critical software solutions.
This article was originally published in Vitec's Annual report 2025